Privacy Policy
Last updated: 18 June 2026
Mutova Medical Centre (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal and health information. This policy explains how we collect, use, store, and protect information when you use our website mutova.co.zw, contact forms, and online booking services.
1. Who we are
Mutova Medical Centre
547 Tsuro Road, Nharira, Norton, Zimbabwe
Phone: +263 78 319 1220
Email: Use our contact form
2. Information we collect
We may collect:
- Contact details: name, email address, phone number
- Health-related information: reason for appointment, message content, and information you provide in forms or bookings
- Appointment details: preferred date, time, appointment type, and provider selection
- Technical data: IP address, browser type, and cookies used for site functionality and analytics
3. How we use your information
We use your information to:
- Respond to enquiries and contact requests
- Process and manage appointment bookings
- Provide medical and administrative services
- Improve our website and patient experience
- Meet legal, regulatory, and medical record-keeping obligations
4. Legal basis for processing
We process your information based on:
- Your consent (for example, when you tick the consent checkbox on our contact form)
- Steps taken at your request before entering a healthcare agreement (such as booking an appointment)
- Our legitimate interests in operating a safe and effective medical practice
- Legal obligations relating to healthcare and data protection
5. How we share information
We do not sell your personal information. We may share data only with:
- Authorised staff and healthcare providers at Mutova Medical Centre
- Trusted service providers who help us operate our website, booking system, email, or hosting (under confidentiality obligations)
- Regulators, insurers, or authorities where required by law
Our online booking system is hosted at msk.mutova.co.zw. Information submitted there is handled securely for appointment scheduling purposes.
6. Data security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure. No internet transmission is completely secure, but we work to safeguard data using appropriate security practices.
7. How long we keep information
We retain personal and health information only for as long as necessary to provide services, meet medical record requirements, resolve disputes, and comply with applicable laws.
8. Your rights
You may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent where processing is based on consent
- Request deletion of information where legally permitted
- Object to certain types of processing
To exercise these rights, contact us using the details above.
9. Cookies
Our website uses cookies for essential functionality, preferences, and analytics. You can manage cookie preferences using the cookie banner on our site.
10. Third-party links
Our website may link to third-party services (for example, Google Maps, social media, or booking platforms). We are not responsible for the privacy practices of those external sites.
11. Children
Our services are not directed at children under 16 without parental or guardian involvement. If you believe a child has provided us with personal information without appropriate consent, please contact us.
12. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
13. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact Mutova Medical Centre using our contact form or call +263 78 319 1220.